| nbn™ Speed Tier | 25/5 | 25/10 | 50/20 | 100/20 | 100/40 |
| Number of Users | 1-3 | 1-3 | 3-6 | 6-9 | 6-9 |
| Typical Peak DL Speed | 24Mbps | 24Mbps | 48Mbps | 97Mbps | 97Mbps |
| Typical Peak UL Speed | 5Mbps | 9Mbps | 18Mbps | 18Mbps | 37Mbps |
| Email / Browsing | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4K Video Streaming | × | × | ✓ | ✓ | ✓ |
| DL / UL Large Files | × | × | ✓ | ✓ | ✓ |
nbn™ Network Speeds
nbn™ speed tier information used above represents the maximum possible speed that is available during off-peak periods. Typical peak busy period hours are usually from 7pm to 11pm. You will usually experience lower speeds than the speed tier above, therefore you should refer to the typical speeds above when selecting a plan.
Actual throughput speeds may be slower and vary due to factors outside our control such as (but not limited to) Wi-Fi signal strength and interference, too many users, server capacity connected to and hardware limitations.
If your premises is connected via FTTB, FTTN or FTTC, speeds can further be affected by the length and quality of the copper component of the circuit, inside and outside your premises. We are unable to determine these factors until after you connect with us. If it is determined that your connection cannot support your chosen nbn™ speed tier, the following options are available:
- If you are happy with the speeds attained, you may stay on your chosen plan
- You may change your plan at no cost
- You may cancel your plan and receive a full refund
Critical Equipment on the nbn™
Some equipment may suffer from serviceability issues when connected over the nbn™, such as medical alarms, security alarms, fax machines, EFTPOS machines and lift emergency phone lines. For further information please contact the manufacturer or supplier of any affected equipment.
nbn™ and Power Outages
The nbn™ network does not function during a power outage. This will affect your internet access (and telephone if you are using a telephone service delivered over the nbn™).