Perth Telecommunications Consultancy

The Broadband Brokers are a Managed Service Provider (MSP), supplying broadband and telephone services to businesses throughout the greater Perth metropolitan area.

If you are looking for assistance with your telecommunications needs, please contact us.

Some of the services that we provide are listed below.

Subscription Services  

Real Support

All our subscription services are backed by on-site support by our qualified technicians. We come out and install the required equipment at the time of activation, and if there are any service issues we send a technician out to restore the service with no call-out fees.

Quality of Service

Choose a Class of Service (CoS) of either low (standard TC-4) or high (TC-2 committed 1:1).

Support Levels

Choose from the following support levels:

LevelResponse HoursRectification TimeService Availability Guarantee
Basic8am-5pm business daysas soon as possibleNone
Standard8am-5pm business daysby 5pm next business dayNone
Bronze24 hours 7 dayswithin 12 hoursNone
Silver24 hours 7 dayswithin 8 hours99.00%
Gold24 hours 7 dayswithin 4 hours99.95%

Associations

  • TIO (Telecommunications Industry Ombudsman) member
  • ACMA (Australian Communications and Media Association) registered
  • nbn™ enAble accredited