Perth Telecommunications Consultancy
The Broadband Brokers are a Managed Service Provider (MSP), supplying broadband and telephone services to businesses throughout the greater Perth metropolitan area.
If you are looking for assistance with your telecommunications needs, please contact us.
Some of the services that we provide are listed below.
Subscription Services
- nbn™ Compatible Lift Phone Lines
- nbn™ Business Broadband
- nbn™ Enterprise Ethernet
- VoIP SIP End-Points with new or ported DID
Real Support
All our subscription services are backed by on-site support by our qualified technicians. We come out and install the required equipment at the time of activation, and if there are any service issues we send a technician out to restore the service with no call-out fees.
Quality of Service
Choose a Class of Service (CoS) of either low (standard TC-4) or high (TC-2 committed 1:1).
Support Levels
Choose from the following support levels:
| Level | Response Hours | Rectification Time | Service Availability Guarantee |
|---|---|---|---|
| Basic | 8am-5pm business days | as soon as possible | None |
| Standard | 8am-5pm business days | by 5pm next business day | None |
| Bronze | 24 hours 7 days | within 12 hours | None |
| Silver | 24 hours 7 days | within 8 hours | 99.00% |
| Gold | 24 hours 7 days | within 4 hours | 99.95% |
Associations
- TIO (Telecommunications Industry Ombudsman) member
- ACMA (Australian Communications and Media Association) registered
- nbn™ enAble accredited